Privacy policy

Last updated: October 30, 2025

FeinTalkum operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). FeinTalkum uses Shopify to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, purchase, or otherwise interact with the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and share your information in accordance with it.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can be associated with you or another person. Personal data does not include anonymously collected or pseudonymized information that cannot identify you or be associated with you. Depending on your use of our services, your place of residence, and applicable legal regulations, we may collect and process the following categories of personal data, including inferences derived from them:

Contact information such as name, address, billing address, shipping address, telephone number, and email address.

Financial information such as credit card, debit card, and bank account numbers, payment card information, account information, transaction details, payment method, payment confirmation, and other payment details.

Account information such as username, password, security questions, preferences, and settings.

Transaction information such as items viewed, added to cart, wish list, purchased, returned, exchanged, or canceled, as well as your previous transactions.

Communications with us, including the information you provide, for example, when submitting a customer service request.

Device information such as information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information about your interaction with the Services, in particular how and when you use or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
Automatically through the Services, for example, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, for example, when we engage them to provide certain technologies and when they collect or process your personal data on our behalf;
From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which services you use, we may use personal data for the following purposes:

Providing, customizing, and improving our services. We use your personal data to provide you with our services. This includes fulfilling our contract with you, processing your payments, handling your orders, storing your preferences and interests, sending notifications about your account, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, organizing shipping, processing returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience, such as product recommendations based on your purchases. We also use your personal data to better tailor and improve our services to meet your needs.

Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services on our services or other websites. This advertising is based, among other things, on items you have previously purchased or added to your shopping cart, as well as your other activities on our services.

Security and Fraud Prevention: We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. When you use the services and register an account, you are responsible for complying with the privacy policy.

Protect your login credentials. We strongly recommend that you do not share your username, password, or other login credentials with anyone.

Communicating with you. We use your personal data to provide you with customer support, answer your inquiries, deliver effective services, and maintain our business relationship with you.

Legal Reasons. We use your personal data to comply with applicable law or respond to legitimate legal processes, including requests from law enforcement or government agencies; to investigate or participate in civil proceedings, potential or actual legal proceedings, or other contentious legal processes; and to enforce or investigate potential violations of our Terms of Service or policies.

How We Share Personal Data

In certain circumstances, we may share your personal data with third parties for legitimate purposes as described in this Privacy Policy. This may include, for example:

With Shopify, suppliers, and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various retailers and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to use your data for targeted advertising and marketing based on your online activity across various retailers and websites. You can exercise your right to object here.

We share your data when you instruct us, request it, or otherwise give your consent to share certain information with third parties, such as for shipping products or as part of your use of social media widgets or login integrations.

We also share your data with our affiliated companies or within our corporate group.
We share your data in connection with corporate transactions such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the services, our rights and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the services to provide and improve them for you. Information you submit to the services is transferred to and shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the services for you. To protect, grow, and improve our business, we also use certain advanced features from Shopify that include data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and your rights, please see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal data here: Shopify Privacy Portal (link).

Third-Party Websites and Links

The Services may provide links to third-party websites or other online platforms. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and terms of service. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein. Information that you provide in public or semi-public areas, including information that you share on third-party social networks, may be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or third parties. The provision of such links does not imply endorsement of the content of those platforms or their owners or operators, unless otherwise stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian of a child who has shared their personal information with us, you can contact us using the contact details provided below.

You can request that your information be deleted. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or insurmountable, and we cannot guarantee absolute security. Furthermore, information you send us may not be secure during transmission. We therefore recommend that you do not use unsecured channels to send us sensitive or confidential information.

The retention period for your personal information depends on various factors, such as whether we need the information to administer your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

The retention period for your personal information depends on various factors, such as whether we need the information to administer your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases, we may refuse your request to the extent permitted by law.

Right of access. You may have the right to request access to your personal data held by us.

Right to erasure. You may have the right to request the erasure of your personal data held by us.

Right to rectification. You may have the right to request the correction of inaccurate personal data.

Right to data portability. You may have the right to receive a copy of your personal data held by us and to request its transfer to a third party, provided certain circumstances and exceptions apply.

Right to object to the disclosure of your data for targeted advertising. Depending on your

Depending on your location, you may have the right to object to the disclosure or processing of your personal data for targeted advertising purposes in accordance with applicable data protection laws. You can exercise your right to object here. Please note: If you visit our website with the "Do Not Track" signal from Global Privacy Control enabled, this will be automatically interpreted as an objection request for the device and browser you are using, depending on your location. If we can associate the sending device with a Shopify account, the objection will also be applied to that account. You can find more information about Global Privacy Control at https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize any other "Do Not Track" signals sent by your web browser or device.

Managing your communication preferences: We may send you promotional emails. You can unsubscribe from these at any time using the unsubscribe link included in our emails. Even after you unsubscribe, we will continue to send you non-promotional emails, such as those related to your account or orders.

If you are a resident of the UK or the European Economic Area, you may exercise the following rights in addition to those mentioned above, subject to the exceptions and limitations of applicable national law:

Objection to and restriction of processing: You have the right to ask us to stop or restrict the processing of your personal data for specific purposes.

Withdrawal of consent: If we process your personal data based on your consent, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal.

You can exercise these rights in the relevant sections of the services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and your rights, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before we can process your requests, where permitted or required by applicable law. Under applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request, we require proof of authorization from this representative and, if necessary, direct identity verification. We will respond to your request promptly and in accordance with applicable law.

Complaints

If you have any complaints regarding the processing of your personal data, please contact us using the contact details provided below. Depending on your country of residence, you may have the right to object to our decision. To do so, please contact us using the contact details provided below or submit your complaint to your competent data protection authority. For the EEA, you can find a list of the competent authorities here.

Here you can find the competent data protection authorities.

International Data Transfers

Please note that we may transfer, store, and process your personal data outside of your country of residence.

When we transfer your personal data from the European Economic Area or the United Kingdom, we use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements from the relevant UK authority, unless the data transfer is to a country that has been proven to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, adjust the date of the last update, and notify you in accordance with applicable law.

Contact

If you have any questions about our data protection practices or this Privacy Policy, or about exercising your rights, please contact us by phone, email at info@feintalc.de, or by mail at the following address: M.O. Fein Talkum GmbH, Peutestrasse 53,
20539 Hamburg
Deutschland. For the purposes of applicable data protection laws, we are the data controller for your personal data.