Shipping policy
Thank you for shopping at FeinTalkum. We value the reliable and timely delivery of your orders. Please read the following information to learn how we handle shipping, delivery times, and other related matters.
Processing Time
All orders are processed within 1–3 business days of receiving your order confirmation via email.
You will receive another notification once your order has been shipped.
Please note that orders placed on weekends and public holidays are not processed or shipped.
Shipping Costs and Estimated Delivery Times
Shipping costs are calculated at checkout based on your location, the total weight of your order, and the selected shipping method.
We work with reliable shipping providers such as DHL, UPS, and Deutsche Post to ensure safe and reliable delivery.
Standard delivery time within Germany: 2–5 business days.
Delivery within the EU: 5–10 business days.
International shipping outside the EU: 7–21 business days (depending on customs and destination country).
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, which you can use to track the delivery status online.
Shipping Restrictions
We currently ship to most European countries.
Shipping restrictions may apply to some products due to local regulations (e.g., bulk goods or raw minerals).
If your order cannot be shipped to your country, we will notify you immediately and refund you in full.
Customs Duties and Taxes
For orders outside the EU, import duties and taxes may apply, which are the responsibility of the customer. FeinTalkum is not liable for delays caused by customs.
Damaged or Lost Packages
If your order arrives damaged, please contact us immediately at info@feintalkum.de
providing your order number and a photo of the package.
We will contact the shipping provider to resolve the issue or send you a replacement. FeinTalkum is not liable for orders lost due to incorrect delivery addresses.
Returns due to failed delivery
If your package is returned to us due to an incorrect address or failure to collect it, we can resend it at your expense or issue a partial refund (excluding shipping costs).
Contact
For questions regarding shipping or the status of your order, please contact our support team:
📧 info@feintalkum.de
🏢 M.O. Fein Talkum GmbH, Peutestrasse 53,
20539 Hamburg
Deutschland
